Frequently Asked Questions (FAQ)

Normally yes – but unfortunately not at the moment. Due to new customs regulations and stricter controls, we are currently experiencing significant delays and additional costs in processing. To ensure we can offer our customers a reliable shopping experience, we have temporarily suspended shipping to the US. As soon as the situation stabilizes, we will resume shipping to the US.

Sign up for our newsletter with your email address – we will then send you a 10% voucher for your first order.

Yes, all orders are shipped from our warehouse in Germany using minimal plastic – quickly, reliably, and lovingly packaged.

We package each product with the utmost care. Should anything arrive damaged, please send a photo and a brief description to info@evargana.com within 7 days of receipt. We will resolve the issue as quickly as possible.

No, you can also order as a guest. However, a customer account has advantages: You can complete your orders faster, save shipping addresses, and collect exclusive offers or loyalty points.

We currently do not offer cash on delivery. You can pay securely via PayPal, credit card, or Klarna—including invoice.

Once your order is paid, it will be processed quickly. If you wish to cancel, please contact us immediately so we can stop the shipment if necessary.

We'd love to hear from you! Just write to us on Instagram (@evargana) or email us at info@evargana.com . Our team will help you find the right skincare product or bundle for your needs.

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No, only one voucher code can be redeemed per order. Discount promotions cannot be combined.

Almost all Evargana products are vegan and cruelty-free . We place great importance on transparent ingredients, fair sourcing, and environmentally friendly production. You can find details for each product.

Our natural-based products have a shelf life of at least 6–12 months (see label). Look for the small cream jar symbol indicating the month. They stay fresh for a particularly long time when stored in a cool, dark place.

Yes! We'll respond within 24–48 hours on weekdays. Write to us at info@evargana.com or via Instagram. We're here for you.

Our products are made from natural ingredients and prefer a cool, dry place, away from light. Please store them at room temperature, if possible, rather than in the bathroom—and make sure your hands are clean when using them.